At Care&Case, every product is made to order, just for you. Each piece is created with care after your order is placed, helping us reduce unnecessary waste while giving every customer something made specifically for their order.

Because our products are made to order, we are unable to accept returns or exchanges for reasons such as a change of mind, incorrect model selection, color preference, or ordering the wrong size/model.

That said, if something isn’t right with your order, we’re here to make it right.

Damaged Items or Manufacturing Errors

We take great care in creating and fulfilling every order. However, if your item arrives damaged, defective, or with a manufacturing error, please don’t worry — we’ll work with you to find the best solution.

Depending on the situation, we will gladly provide either:

• A free replacement, or

• A full refund

You will not be required to return a damaged or defective item.

How to Report an Issue

Please contact us within 30 days of receiving your order at:

📧 contact@careandcase.com

To help us resolve the issue as quickly as possible, please include:

1. Your order number

2. A clear photograph of the product showing the issue

3. A brief description of the problem

Please contact us before taking any action regarding the item. Our team will review your request and guide you through the next steps.

Wrong or Incorrect Item

If you receive an item that is different from what you ordered, please contact us within 30 days of delivery with your order number and clear photographs of the item received.

If the error was made by us, we will provide a replacement at no additional cost or, where appropriate, a full refund.

Change of Mind & Incorrect Orders

Because every Care&Case product is made to order specifically for your purchase, we cannot accept returns or exchanges due to:

• Change of mind

• Ordering the wrong phone/device model

• Selecting the wrong color or design

• Incorrect size or compatibility selection

• Personal preference

• No longer wanting the product

For this reason, we encourage you to carefully review your product, design, color, and device/model selection before completing your purchase.

Refunds

When a refund is approved, the refunded amount will be returned to the original payment method used for the purchase.

Once we have approved your refund, processing times may vary depending on your payment provider or financial institution.

Our Promise

We know that ordering something online means placing your trust in us. That trust matters.

Every Care&Case product is made to order with the intention of reaching you exactly as expected. While we cannot prevent every issue from occurring, we will always do our best to treat you fairly and resolve genuine product problems with care.

If something isn’t right, please reach out. We’re here to help.

Contact Us

For any questions, concerns, or assistance regarding your order, please contact us:

Care&Case
Operated by CC Commerce LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

📧 contactt@careandcase.com
🌐 www.careandcase.com